Privacy Policy for Octotronic

Effective Date: [15.08.24]

1. Introduction

Welcome to Octotronic, a Software as a Service (SaaS) provider operating at https://octotronic.com (the “Website”). At Octotronic (“we,” “us,” “our”), we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our Website or use our SaaS platform. We operate in compliance with the Federal Act on Data Protection (FADP) of Switzerland and other applicable data protection regulations.

2. Information We Collect

Personal Information:
We collect personal information that you voluntarily provide when you use our SaaS platform or interact with our Website. This may include:

• Account Information: Name, email address, and any other contact information you provide when creating an account or contacting us.
• Usage Data: Data generated by your use of our services, including login credentials, IP addresses, browser type, device identifiers, time zone settings, and interactions with the SaaS platform.
• Communication Data: Information contained in communications between you and Octotronic, including support requests, feedback, and email correspondence.

Non-Personal Information:
We may automatically collect non-personal information when you interact with our Website or SaaS platform, such as:

• Technical Data: Browser type, device information, operating system, referral source, and other technical data related to your interaction with our services.
• Analytics Data: Information about your usage patterns, including how you navigate and interact with the SaaS platform, pages visited, time spent on the platform, and clickstream data.

Special Categories of Personal Data:
Octotronic does not intentionally collect or process any special categories of personal data, such as data related to racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, health data, or sexual orientation. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, operate, and maintain our SaaS platform, including managing user accounts and delivering customer support.
• Communication: To respond to your inquiries, send updates, and communicate necessary information regarding your use of our services.
• Personalization: To tailor our services to your needs and preferences, including offering customized features and content.
• Analytics and Improvements: To analyze usage patterns and improve the functionality, performance, and security of our SaaS platform.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Security: To monitor and ensure the security of our SaaS platform, including detecting and preventing fraud, unauthorized access, and other illegal activities.

4. Legal Basis for Processing

Under the FADP and other applicable data protection laws, we process your personal information based on one or more of the following legal bases:

• Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into such a contract.
• Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
• Consent: Where you have provided your consent to the processing of your personal information for specific purposes. You may withdraw your consent at any time.

5. Sharing Your Information

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our SaaS platform or delivering services to you. These service providers are required to maintain the confidentiality of your information and use it only for the purposes for which it was provided.
• Legal Obligations: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

6. International Data Transfers

As a Swiss-based company, we primarily operate within Switzerland. However, your information may be transferred to and processed in countries outside of Switzerland, including countries that may not offer the same level of data protection. In such cases, we ensure that appropriate safeguards are in place, such as the use of standard contractual clauses approved by the Swiss authorities, to protect your data. Where applicable, we may also rely on your explicit consent for such transfers.

7. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Protecting data in transit and at rest using industry-standard encryption protocols.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Security Audits: Conducting regular security assessments and audits to identify and mitigate potential vulnerabilities.
• Incident Response: Maintaining procedures to address data breaches and security incidents, including notifying affected individuals and authorities as required by law.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

8. Cookies, Navigation Tracking, and Website Plugins

Our Website and SaaS platform use cookies, navigation tracking, and similar technologies to enhance your experience, analyze usage, and personalize content. Cookies are small text files stored on your device when you visit our Website or use our platform. We use the following types of cookies:

• Essential Cookies: Necessary for the proper functioning of our Website and SaaS platform.
• Analytics Cookies: Used to collect information about how you use our services and to improve the user experience.
• Preference Cookies: Remember your preferences and settings to provide a more personalized experience.
• Tracking Technologies: Such as web beacons, pixel tags, and scripts to track your interaction with the Website and SaaS platform and to measure the performance of our services.